Jump To:

• Portal + App

• Video Intercom

• Appliances

• Cleaning Products

• FAQs

Resident App + Portal

Please download our “Resident Center” app from the iOS or Google Play Store and login using the email and password you created when you first signed your lease with us. The app will allow you to:

• Pay Your Rent

• Make Service Requests

• See General Artifact Living Announcements

• See Your Lease

• See Emergency Contact Info for Management + Owners

Or, you can do all those things on your desktop computer at our Resident Portal. Your login + pwd were sent to you when you first signed your lease.

If you forgot your password, just go to this link and enter the email address you used to apply to Artifact Living originally.

MAKE A Request

Have a question, issue, problem or maintenance request? Please “create a request” in the Resident Center using our mobile app or the resident portal. Someone from our team will get right back to you. Download the app or log into the web portal below.

Emergency Contact Information for Management is located in the “Contacts” section of the app or web portal.

Video Intercom

Artifact No. 320 is equipped with a ButterflyMX Video Intercom system for managing your guests and entering your apartment.

You’ll need the app to buzz in your guests. Follow the instructions in the ButterflyMX invitation we sent you with your “welcome email” to create your account and password.

Next, download the ButterflyMX app from the iOS store or Google Play store. Login using the email address and password you just set.

When guests press your name on the directory, your app will alert you and you’ll see a video of the person at the door. (If your app is closed or unreachable, you’ll receive a phone call instead). You can talk with them through the app and swipe to open the door for your guest.

Want more help? Find videos and other resources here:

Mail and Packages

• When packages do arrive, they will be placed in the "package room" on the ground floor.

• The code for the package room door is available by texting 917-473-3839 (identify yourself and ask for the ‘320 mail room code’)

• Our team will stop by the building end-of-day each weekday and will move any boxes that have arrived into the package room. We also try to establish relationships with the regular Fedex and UPS delivery folks to show them the room and the code. But Amazon delivery people and USPS priority people change every day, so there will always be packages on the floor in the entry.

• So we need your help too: package theft is an epidemic that's worse than ever right now. If your package is stolen, even with video camera footage, no one is doing anything for you. So we need to all work together to protect each other's packages: If you get home and see some boxes on the floor please push them into the package room for your neighbors; they'll do the same for you.

• NEVER let anyone you don't recognize come into the building with you; they're probably package pirates. Say politely "sorry you need to call your contact from the intercom outside." (Most likely they will pretend to go to a floor then come back down after you're gone and walk off with all the packages.)

• Ultimately, however, please understand that building management cannot take responsibility for your packages; these are all measures that we are taking and which we are suggesting to you as a community of neighbors in order to reduce theft.

LOST KEYS / LOCK-OUTS

Weekdays 9-5, you can come to our office at Harlem Collective to borrow your spare key at no charge; you must return it to us the same day

• If you lock yourself out during non-normal biz hours (M-F/9-5), there is a charge of $50 if we have a spare key on-site for you to retrieve from the lockbox or $150 if we need to bring you a key or Uber one to you. (We have to charge even if a spare key is on-site, since we need to send staff out to change the code on the lockbox after you've used it.)

• We have not been charging this fee, but the number of repeat lock-outs has reached a level where we need to re-establish the penalty effective immediately, sorry.

Therefore, we highly recommend that you make friends with your neighbor so that you can leave a spare key with them. For those in complicated buildings with lots of hiding places, you could also hide an UNMARKED key somewhere that only you'll find it. This is much easier than tracking down our staff and paying the fee. 

For those in ButterflyMX intercom buildings: take a moment to set your personal PIN in your Butterfly app. It's under Account Settings. Set it to your ATM pin or something you'll remember. That way, if you lose your phone, you can press "DOOR PIN" on the intercom, enter your unit (like "2A") and that 4-digit PIN to get into the building without your phone.

Cleaning Tips

Not sure what kinds of products are most appropriate for your new home? According to our manufacturers and our old-fashioned cleaning sense, here are some tips:

Hardwood Floors + Fireplace Wood

Maintain your floorsfrom week-to-week using dry dusting. An old fashioned dust mop will do the trick, or you can use disposable Swiffer dust pads for sweeping and Swiffer dusters for moldings.

Your hardwood floors will want to be wet washed at least once a month. We recommend using Method’s “Squirt + Mop Floor Cleaner” which you apply lightly directly to the floor and then wipe with a dry cloth. If you want a wet wash, we recommend classic Murphy’s Oil Soap, which you mix with water before mopping. Please wring your mop out so that it is only damp: never soak the floors with excess water! We love this “O-Cedar easy-wring mop” from Target because it lets you spin your mop to the right level of dampness right in the bucket.

Kitchen Counters

Your beautiful counters are sealed against stains but they’ll need constant love to stay gleaming. Remember that they are still susceptible to staining, so always wipe up red wine and other colorful spills (marinara!) as soon as they happen.

From day-to-day, you can clean your counters using a washcloth and regular dish soap. Or if you prefer a designated spray product, we recommend Method Daily Granite Cleaner (though your counters are not granite!).

Bathroom Sink + Tiles

Any standard bathroom cleaning product will do the trick. We like the strong, anti-bacterial Method Antibac bathroom spray because it’s spearmint smell is not overpowering like Clorox’s products.

Appliance Help

Washer + Dryer

Washer: Bosch Compact Washer 24'' 1400 rpm model WAT28400UC
Dryer: Bosch 300 Series Compact Condensation Dryer 24'' model WTG86400UC

Note: Use only detergent marked “HE” (high efficiency) in your washer, even in a pinch. If you use regular detergent even once, you could cause over-sudsing that will harm or break the machine (which would be your responsibility). The HE logo looks like this and is available from nearly every brand of detergent

Dishwasher

Bosch 800 Series Dishwasher

Tip: We request that you use only Cascade brand detergent with your dishwasher. Many other brands have a tendency to “gum up” or clog internal parts as residue builds up over time. This is not a requirement for this appliance but a suggestion.

Tip: If your glasses are foggy or if small sediment sticks to your plates after washing a load, your machine has run out of “rinse aid.” It sounds unnecesary, but it’s critical to a perfect wash and only needs to be refilled every couple months. We like “Finish by Jet Dri” brand.

Gas Cooktop

Bosch 500 Series Gas Cooktop 30'' Stainless steel model NGM5056UC

Tip: We recommend wiping down your gas cooktop with a damp sponge and dish soap or, for greasy messes, with Method’s “heavy duty degreaser”.

Refrigerator and Freezer

Bosch 800 Series Built-in Bottom Freezer Refrigerator model B09IB81NSP

Speed Oven

Mitsubishi Heating / Air Conditioning System

Your apartment has 1 or more thermostats that control your heating and air conditioning system. If you have multiple thermostats, please note that all systems must be set to the same mode (either “cool” or “heat”) for the system to work. (You can’t have the bedroom on “cool” and the living room on “heat,” for example).

You can program your thermostat to automatically heat or cool your apartment starting and stopping at specific times. For help using your thermostat or programming it, check out this video on YouTube (ignore the first 45 seconds!):

Frequently Asked Questions + Issues

Rent + Lease

• How do I pay my rent? Or see my rent statements? Or see a copy of my lease?

Log into our Resident Center web portal or download our Resident Center app using the email address you use to communicate with Artifact Living. Forgot your password? Reset it here.

Utilities

• Who pays for my utilities?

Residents pay for their utilities (electric and gas) directly to ConEd. Your utilities are metered directly to your apartment, so you only pay for what you use. Before you move in, start your ConEd service directly on their website at this link: Start ConEd service

• How do I get internet service?

Contact Verizon Fios to set up internet and/or cable for your apartment at this link: VerizonFios.com

Trash and Recycling

• Where does Trash and Recycling Go?

There is a trash chute in each hallway. Please separate your recyclables into clear or blue plastic bags per city requirements. Learn more about recycling here.

Always break down/flatten cardboard boxes before putting them in the trash room!

Want to compost? The city has a composting pick-up location just a few blocks away at 145th Street and Bradhurst in front of the Jackie Robinson Park. Learn more here.

Heating/Air Conditioning

• When I turn on my Air Conditioner or Heater using the thermostat, it runs for a minute or so and then the thermostat turns itself off. (The “system” indicator switches to “Off”.)

If you live in an apartment that has two (2) or three (3) thermostats (for example, one in the bedroom and one in the living room), all systems must be set to COOL or to HEAT. If one is set to HEAT and one to COOL, the system will shut itself down. To solve, set all systems to COOL (or Heat) before running. You can turn off one or the other thermostat once they are both set to the same mode.

 Misc.

• What if the ButterflyMX unit is jammed and I can’t get into the building?

You can always use your physical front door key to access the building. If you don’t have it and the Butterfly does not restart itself automatically after it crashes, simply call ButterflyMX support and give them the address and tell them what’s happening and they can remotely restart. The support phone number is in the ButterflyMX app on your phone: (864) 659-2323‬